対応可能なサポート内容一覧
ご登録後は、全ページ下部に表示のサポートメールアドレスまでご連絡ください。登録時のメールアドレスと問題の詳細（可能な場合はスクリーンショット添付）を忘れずに記載してください。ダッシュボードやデータに関するご質問は対象資産、表示画面、日時などを教えていただくと調査がスムーズです。
For questions about deposits or brokerage integrations offered by third-party partners, keep in mind that Immediax itself does not custody crypto and does not execute trades. If your query is about an integrated third-party service (for example, a payment provider or exchange connector), we can point you to the correct contact and clarify what falls inside our scope versus theirs.
The scope of Immediax support covers: account access, dashboard behavior, data feed clarification, affiliate program setup, content questions and general help navigating the site. It does not cover: personalized investment advice, price forecasts, guaranteed returns or tax planning for your personal situation. For those topics you should consult a qualified professional in your jurisdiction.
公式チャネルおよびセキュリティ対策
Response times depend on team workload and the complexity of your request. For urgent account access issues (for example, if you cannot sign in) mention the words "account access" in the subject line so the ticket is routed appropriately. Please never send passwords, seed phrases, private keys or one-time codes to any address that claims to be Immediax — legitimate support will never ask for them.
手順の案内が必要な場合は、ホームページの登録フォームから始め、オンボーディングチェックリストに従って進めてください。あわせて概要ページでプラットフォーム説明を、FAQでセットアップやデータ、アフィリエイトに関するよくある質問をご覧いただけます。
Beware of impersonation attempts. Fraudulent messages sometimes use logos and language that look similar to Immediax. Verify the sending domain, check the URL in any link before you click, and confirm any unusual request by contacting support via the address published on the site — never through a link inside a suspicious message.
If you spot content published under the Immediax name that promises guaranteed profits, features fabricated celebrity endorsements or promotes off-platform crypto "opportunities," please report it to support so we can investigate. Trust is the product; we take integrity of communications seriously.
